Bare Knuckle Pickups Forum
At The Back => Time Out => Topic started by: Lezard on March 27, 2011, 06:03:09 PM
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Does anyone here buy from Thomann?
I was planning on buying an acoustic from them on account of their great price and free shipping but I've read some very mixed reviews on their customer service and the quality of the goods shipped.
Since this is one of the few Islands of sense that I've found in the great sea of BS is the internet I'd really like to hear your opinions.
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I have ordered so many times from them I cannot even count. I was always happy, they do a good job. Plus you have 30 days return no questions asked and 5 years warranty. They fixed my SM57 when it broke after 4 years. Obviously I wouldn't have had the receipt anymore, but it was still as PDF in my customer account on their site. They even paid the shipping for the repair both ways!
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Only limited trade with them, but will again wherever they have what I want. Its been as good to better than dealing with companies in the UK (DV247, GAK, Dolphin etc).
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Bought from them a few times, would use again no question :)
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I bought a guitar from them and it was a good experience. I had a customer contact who was very helpful and they have a system where you can track the order through all the steps the sales process i.e. processing payment, checking instrument, dispatching etc...
I would recommend them on the back of my one and only experience of buying a guitar from them.
Dobbbins
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Well thats good enough for me.
Thanks for giving me the benifits of your experence chaps. :)
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Just in case you're having second thoughts, I'm a regular Thomann customer too & all my experiences have been excellent. My orders have ranged in size from a few mics in a small box to a valve head, to a huge crate full of rack gear.
The thing I like most about Thomann is that they clearly indicate whether the product is in stock - and that information is accurate.
I never order from website unless I have first verified that the items are in stock & can be shipped straight away. With Thomann that's easy.
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I've ordered from them several times and never had a problem of any kind.
It's a very professionally run business - unlike some online music shops!
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I've bought a Midi guitar processor, a Tascam guitar MP3 Trainer Recorder & a Boss looper. Great prices and service. They sell everything.
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Reliable. So is Musik Produktiv, where I ordered some parts.
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I've used Thomann for a good 10+ years now - first just an SM57 (they were the first to offer them really cheap), then I've bought various things from them over the years and still get my strings from there.
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It's great to hear such positive feedback, especially on this forum since I'm sure most of you have been spoiled by BKP's customer service and Tim's habbit of repyling to emails before they've been sent :)
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yes, very, no bullxxxx, no quibble money back.you can't go wrong.if your buying in the uk there's loads of options though.
my brother bought a drum kit for his teenage daughter from thomann and the bass pedal kept breaking.they replaced it 3 times.they also give a 3 year warranty on everything they sell.
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I ordered plenty of stuff from them. Never any problems.
As a band we ordered a PA system. that had some damage and didn't work like it should, faulty preamp or something. Sent it back and got a new one within 5 days.
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They really put some UK companies to shame, and not because of their sheer size of company. Their first general impression is just that they're nice.
When I think of UK companies I generally think "Is this guy selling or just looking out for himself?" which isn't that great of a start :B
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I have ordered too from them only twice though they were very good each time.
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I've been a customer for over 10 years now (since 1998) and I bought a lot of stuff from them (I used to live in Germany). I still use them from time to time as even with the weak pound they still often have good deals; mostly like Antag said the best part is that they tell you exactly what is in stock and what is not. I think there was a mistake twice - not much considering how much I bought from them - and both times they corrected it really fast and well (once the mistake wasn't their fault but DHLs).
I also have good experience with GAK, though. They have good prices as well, and on their new website they tell you aprox. how long delivery will take.
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Used couple of times, very prompt
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iŽbought alot from them and i was always pleased. even if i wasŽnt happy with the goods their service was perfect.
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Very good in my experience- I've bought from them about 3 times now. Their postage is cheaper to Northern Ireland than the vast majority of GB-based shops, which makes them awesome in my book.
Only had one problem, my little vht special 6 combo which is faulty. I emailed them last night, they replied this morning with a prepaid return label. Don't want to jinx it, as obviously it's not completely sorted out yet, but my current assessment of them is "awesome- how internet transactions should work".
:)
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Barely need any more props, but their orders usually arrive from Germany quicker than from UK dealers.
More reasonable postage too.