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At The Back => The Dressing Room => Topic started by: Ian Price on September 29, 2011, 09:41:29 PM

Title: iMac screen problems
Post by: Ian Price on September 29, 2011, 09:41:29 PM
Well, I've logged on to my iMac today (from 2010) and notice that I have 2 thin vertical lines of different colours running up my screen. I'm assuming that this is something to do with pixels but as I'm not a techie am not too sure what could be causing it.

Any Mac users had a similar problem? It is very annoying!
Title: Re: iMac screen problems
Post by: Frank on September 29, 2011, 09:56:56 PM
I've had this on a couple of laptops, sometimes you can fix it by opening the case up and making sure the edge connectors are all fastened down properly but it could be a problem with the screen, the driver PCB or the inverter that powers the display.
Title: Re: iMac screen problems
Post by: _tom_ on September 30, 2011, 01:45:11 AM
Not on an iMac but my mate had this on his MBP. I don't think it ever got fixed despite taking it in for the "genius" to look at!
Title: Re: iMac screen problems
Post by: hunter on September 30, 2011, 09:18:16 AM
Well normally you have 2 years legally granted warranty, so get it fixed.

I assume it's a few broken pins in the flat band cable between graphic card and monitor. I had that on a MB in the past (which unfortunately was out of warranty).

Title: Re: iMac screen problems
Post by: Ian Price on September 30, 2011, 12:59:30 PM
Quote from: hunter on September 30, 2011, 09:18:16 AM
Well normally you have 2 years legally granted warranty, so get it fixed.

Is that an Apple policy? I thought it was only 1 year.
Title: Re: iMac screen problems
Post by: FELINEGUITARS on September 30, 2011, 01:28:19 PM
Did you take out Applecare on it?
Title: Re: iMac screen problems
Post by: Ian Price on September 30, 2011, 04:37:24 PM
No applecare - I tend not to buy policies like that as I seldom have need to use them. If only I had the benefit of hindsight!
Title: Re: iMac screen problems
Post by: hunter on September 30, 2011, 10:12:29 PM
Quote from: Ian Price on September 30, 2011, 12:59:30 PM
Quote from: hunter on September 30, 2011, 09:18:16 AM
Well normally you have 2 years legally granted warranty, so get it fixed.

Is that an Apple policy? I thought it was only 1 year.

True, I was getting confused with Thomann 3 year warranty. Actually if you buy a mac at thomann, would you still get 3 years?
Title: Re: iMac screen problems
Post by: mikeluke on October 03, 2011, 10:24:25 PM
Ian - go to the following link


https://selfsolve.apple.com/agreementWarrantyDynamic.do

Enter your serial number and it will tell you if you are covered by warranty or not

If you are - you can book an appointment to see the geeks in Festival Place at the nice, new shiny Apple Store and they will sort it out for you.

Simples


Mike
Title: Re: iMac screen problems
Post by: Ian Price on October 03, 2011, 11:02:25 PM
Cheers Mike - just did that, warranty expired  :x  I couldn't find the original receipt so took the date of the set up of my profile as the purchase date. Looks like it ran out about 6 months ago. Bloody typical!
Title: Re: iMac screen problems
Post by: stonevibe on October 09, 2011, 11:24:28 AM
Actually in the UK you're covered for up to 7 years, the 2 year cover is an EU law and ours supersedes it. However you have to prove its their fault, by getting a third party repair company in. If you win you can claim the cost of the repair and the third party fees as well.

The 7 year cover is with the retailer and not the manufacturer as well.

Look it up details are on most UK consumer websites.

 :D