that sucks.
now that you mention it, my edwards came by parcelforce, and there was a big ding in the side like yours... luckily ishibashi had the thing extremely well parcelled.
I asked the parcelforce dude if I could open it to check it's alright, he said I couldn't, but I could sign "uninspected" (which i did)... he claimed "it's fine, look!"...
so i pointed to the big hole in the side of the box.
Not impressed, I was just lucky ishibashi are awesome, I guess.
:)