well, after reading all those posts I can safely say I have the worst job so far, ha ha... Executive Complaints handler in the customer services department of utilities company.
when people have a problem with the company I work for (fairly often) and they go through the usual call centre route, they usually get yeah-yeah'd and nothing gets done. they'll complain to the call centre and a 'complaint' gets logged - once it's gone up the food chain past operations managers and they can't resolve the customer's problem, I get the dubious honour of sorting out all their false promises and bullshitee lies they've told over the preceeding weeks (me jaded? - ha ha).
I also handle press-complaints and liase with the energy ombudsman on occasion if the customer is a total c--k and is demanding something that we cannot possibly agree too (also common). typical scenario... you $%&#ed up my bill, I've had to call you five times and write two letters - I want 5 hours of my own time compensated for, phone calls, paper, pens, depreciation on my shoes walking to the postbox to send you this letter, etc. etc. amounting to £1000. typical response... dream on.
I'm also looking to move on, ha ha :lol:
