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Author Topic: shall i have my tonelab fixed?  (Read 4110 times)

gwEm

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Re: shall i have my tonelab fixed?
« Reply #15 on: July 25, 2008, 04:23:44 PM »
it just to pay for the engineer's time in examining it. however, they should really have stated that before i sent it to them as there was no mention of charges then.

on the one hand, i have excellent grounds to complain.
That is just RIDICULOUS - I'd go Rambo on their arse. £23.50 to look at it?! If they were a proper company they'd have replaced it for free. Don't pay. Don't pay. Don't pay.

Well, it might be too much to expect them to replace it for free ;) 2nd hand, out of guarantee etc. But no, I won't pay the £23.50.
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you wouldn't use the meat knife on crusty bread but, equally, the serrated knife and straight edge knife aren't going to go through raw meat as quickly

AndyR

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Re: shall i have my tonelab fixed?
« Reply #16 on: July 25, 2008, 06:40:38 PM »
Ah, I see...

Like you say, 2nd hand, out of warranty... time has been spent, for someone who is not actually a customer... salaries have to be paid, etc, etc...

But I agree, you really should have been aware of inspection charges upfront. Any idea whether they would have charged a fee if the engineer's diagnosis was "it's fried, not worth fixing" (it's conceivable their quote for fixing was actually along those lines??)

I sense that, in hindsight, you can see their point slightly - but the point is, if they'd said upfront "Yeah send it in, we'll charge you X an hour to diagnose it" then you might well have not bothered...

Assuming they have it, and you don't want/need it back now, I'm with you, don't pay it - ball's in their court... see what sort of fuss they want to make, then make a fuss back about their lack of communication.

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Will

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Re: shall i have my tonelab fixed?
« Reply #17 on: July 25, 2008, 07:12:52 PM »
sorry to chip in late, but I vote for experimenting with other things! I am still looking for quiet modelling thing with similar needs as yours I believe.
+1 on the "don't pay".