Anyone tried 'Newtone' strings?

[nfe]

I hoped to be able to report back on these by now, but after six weeks, three missed turnaround dates and not an appology in sight I still haven't recieved them  :roll:

Now they appear to be away on holiday, too. 

Customer service to die for, obviously.

[indysmith]

w**kers

[Will]

+1 - got bored and bought some from stringsdirect.

Got nickel masters on my Gibson and they suite the gutiar a lot. not sure if thats Newtone or the different type of string though yet

[WezV]

i did the same, waited ages so brought some from strings direct

they are good strings though - i just think i will order a  bit more in advance in the future or stick with strings direct for the standard stuff

[MDV]

Yeah, the turnaround is rubbish. I'm getting on for the 3 weeks that they told me for my last batch, and the first was late, so I'm going to be chasing soon.

That said they are very accomodating and helpfull in the options and flexibility they provide. And I dont mind a wait so long as things arrive when I expect them to.

[nfe]

I wouldn't have minded if they'd arrived when the toldme they would. Or even the second date they gave me, hell, even the third.

Now I just get auto-responses to emails saying they will be closed until the 20th. So if you're expecting them before then MDV, you're not getting them.

[MDV]

I fricken need them NOW as well. Strings are dying.

[nfe]

Funnily enough, they were waiting for me when I got home today. But they've sent me acoustic strings instead of electric.

Are these jokers really worth this nonsense?

[MDV]

Yikes.

Maybe not.

But with the improvment in tone I got, I'm finding the idea of going back very hard.

[nfe]

So after sending me the wrong strings and me emailing them immediately, they took a full week to reply. Saying the were sending up replacement immediately. That was Monday, still nothing's arrived so I email them last night.

My reply this morning?

"Neil they were sent first class first thing Monday on my return to work."

That's it. No apology, no interest evidently.

I've NEVER recieved such laughable customer service and I'm on the 3 Network!

[MDV]

Ring em up.

They are helpfull on the phone, and people respond much better to voice than typing.

Mine should be here early next week, which I take to mean november.

[Roobubba]

This doesn't bode too well. I was considering trying their stuff, but would need their advice on what gauges to go for on my multiscale baritone. The D'Addario strings are doing just fine for now :)


Roo

[nfe]

Would you believe I've finally recieved them today.

And they'e wrong.

Again.

Now they've sent me nickel acoustic strings  :? Or at least they're marked up as such, so I've enquired as to whether they've just stuck the most accurate label they've got on.


Please someone tell me they've discovered other strings that do heavy tunings well? I got really excited about the idea of thinner strings with higher tension.

[MDV]

Not really.

Closest I've found in my wait for the newtones is DR tite fits, but you probably already knew about those.

They dont have the tension or note definition (12 to 56 set).

[MDV]

Well, apparently, my next batch should be here tomorrow.

We shall see.