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Author Topic: Blackmachine Waiting List Question  (Read 13224 times)

Trev420

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Blackmachine Waiting List Question
« on: April 14, 2009, 04:57:27 PM »
Ok so I applied for a spot on the BM waiting list a couple of months before the website went down via email. I have received no reply and am unsure as to whether or not I'm on the waiting list; naturally I'd apprecieate any info that you guys with blackmahcines can give.

Jonny

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Re: Blackmachine Waiting List Question
« Reply #1 on: April 14, 2009, 05:03:59 PM »
I think the waiting list is HUGE but I don't know anything about it.

You could message Nolly, he's got two (?) guitars I think from Blackmachine.
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Roobubba

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Re: Blackmachine Waiting List Question
« Reply #2 on: April 14, 2009, 05:06:53 PM »
Or Gooby (Martin?) from here - no idea what his connection is with Doug, but he seems to see/play all the guitars before they go out! :)

Roo

FernandoDuarte

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Re: Blackmachine Waiting List Question
« Reply #3 on: April 14, 2009, 08:55:41 PM »
Or Gooby (Martin?) from here - no idea what his connection is with Doug, but he seems to see/play all the guitars before they go out! :)

Roo

He once told he is a long term friend of Doug...

sebby123

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Re: Blackmachine Waiting List Question
« Reply #4 on: April 14, 2009, 08:58:08 PM »
I applied for this list along time ago to about 4-5 months ago? and no response as well if he responds great ill get one if not then oh well i guess!  :D

dheim

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Re: Blackmachine Waiting List Question
« Reply #5 on: April 15, 2009, 07:07:01 PM »
uhm... so did i and received no shade of an answer...
Mule, MQ, Stockholm, CS, RY, MM, PK, ANB, CNB, AWP, CWP, PiG90...

too many? ;)

temps

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Re: Blackmachine Waiting List Question
« Reply #6 on: April 16, 2009, 12:14:50 AM »
Not hearing from Doug is par from the course unless you can meet him in person or talk on the phone.. he greatly dislikes e-mail. I couldn't deal with it and even though I had one of the coveted 2009 customs on order, I sold my deposit.

murraymurray

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Re: Blackmachine Waiting List Question
« Reply #7 on: April 16, 2009, 01:19:07 AM »
Woah, theres even a waiting list for recieving the waiting list   :D

HairyChris

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Re: Blackmachine Waiting List Question
« Reply #8 on: April 16, 2009, 11:02:54 PM »
Doug really doesn't like e-mail! He's basically finished his backlog when he's done my B7 (scheduled after he got back from Musikmesse so it's DUE!!). The people who're down for this year will (barring accidents/disasters/etc) get their guitars on time, ditto with those going forward.... With bookings for the future it's probably best to call him. However there were only, what, 12 or so slots for next year and I don't know whether they're filled.

FWIW I don't like the phone so we don't communicate much!!  :lol:
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CaptainDesslock

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Re: Blackmachine Waiting List Question
« Reply #9 on: April 17, 2009, 04:20:51 AM »
hmm...the man makes stunning guitars but guess he doesn't get stunning points for customer service  :?
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WezV

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Re: Blackmachine Waiting List Question
« Reply #10 on: April 17, 2009, 09:05:06 AM »
i dont think doug's attitude shows bad customer service at all, certainly never seen an actual customer that was unhappy.  its a realisation that he cant make as many stunning guitars as there are wannabe black machine owners so something has to give, if thats his email response time then so be it - give the man a call!


MDV

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Re: Blackmachine Waiting List Question
« Reply #11 on: April 17, 2009, 12:29:00 PM »
I dont think thats good customer service at all. I think thats resting on your laurels because he knows hes got a "Name" and he'll get the orders in anyway, or worse yet; because he doesnt really care about his (potential) customers - leaving people that dont know his quirks hanging waiting for answers.

Thats just rude, IMO.

MDV

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Re: Blackmachine Waiting List Question
« Reply #12 on: April 17, 2009, 12:31:15 PM »
THAT SAID

I exchanged a few emails with him in two seperate periods about 3 or 4 years ago and about a year ago, and in his replies he was pleasant enough, moderately helpfull and invited me to call him since he doesnt like emails.

But that doesnt help those that dont get a reply at all!

(I didnt get one because its not really a custom - its a blackmachine, and I'm not buying into the hype until I've played one and can see (hear) for myself)

dheim

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Re: Blackmachine Waiting List Question
« Reply #13 on: April 17, 2009, 01:52:50 PM »
there's a luthier in my town (not cicolin, the one i usually go to and the one that's building me a custom, he's a very good and convincing seller... :)) that works for many famous musicians in italy and abroad. or at last he says so, and has got many autographed pictures to certfy it... ;)
he also works for friends, friends of his friends and people that come in company of other people he knows...
i have no connection with him.
and he made me wait a month for a fu**in' pickup change, he treated my guitar and my pickups very roughly, and lost my BKP box with included warranty... he said there were delays due to urgent works he had to do... y'know, people that needed their instruments for gigs and such...
i never stated that i used that guitar as a doorlock, though...
he's an idiot and will never see me again.

i'm not saying that doug is this kind of person, i don't know him personally and i'd never dare to speak in such terms of someone i don't know... but i'm not very fond of this kind of "inner circles", not just because i'm usually on the wrong side of the boundary...
in my work i don't treat people differently depending on who they know or who they are.
and, going back to the blackmachine topic, i can understand if someone can't satisfy every request and has a looong waiting list, but if he hates answering emails he should at least use a standard automatic reply such "thanks, you're on the list. prepare yourself to wait A LOT"
Mule, MQ, Stockholm, CS, RY, MM, PK, ANB, CNB, AWP, CWP, PiG90...

too many? ;)

CaptainDesslock

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Re: Blackmachine Waiting List Question
« Reply #14 on: April 17, 2009, 02:05:38 PM »
i dont think doug's attitude shows bad customer service at all, certainly never seen an actual customer that was unhappy.  its a realisation that he cant make as many stunning guitars as there are wannabe black machine owners so something has to give, if thats his email response time then so be it - give the man a call!



Sorry Wez but as someone who's worked in customer service for years that is poor customer service, any business practice that DEFERS customers away is a bad one, if he has that many people trying to buy one he should start looking into expanding his business. 
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