Shipping damage UPS

[hunter]

Shipped my Shiva to Italy, now it seems all arrived functionally fine, but the metal chassis has been badly bent during transit. I guess as it's a hanging chassis and has such heavy transformers, some bad impact must have happend during shipping.

shitety thing is that the box had no outside damage, but the buyer sent me pics, it's bent pretty bad. Nothing that couldn't be fixed by someone who knows how to heat and bend metal, but it's just annoying. The buyer now thinks I shipped a damaged amp and he's not happy, which makes me feel bad, although I don't feel I've done anything wrong. I also packed the amp really well. Only thing that came to my mind today was that maybe I should have shipped the amp upside down - something I should have considered before might make sense on a hanging chassis.

Is there any chance UPS would reimburse? What would you do in my situation?

[Philly Q]

Hmmm, that's bad luck  :( .  I don't know exactly what you should do - UPS must be liable, but was it insured for full value?

And does the buyer still want to keep the amp?

[hunter]

Hmmm, that's bad luck  :( .  I don't know exactly what you should do - UPS must be liable, but was it insured for full value?

And does the buyer still want to keep the amp?

It was insured over the selling price. From the way he writes he seems to want to keep it (was a good price I have to say and the damage is cosmetic and can be fixed I suppose).

Let's see what UPS say, but I have my doubts if they'll accept liability.

[FELINEGUITARS]

Hunter - you have plenty of pix of the Shiva (and videos too)
Surely you must see a difference cosmetically between the two

UPS charges a hefty whack for insurance (1% of the value of the goods), so I would pursue it
I have just signed up for UPS  for my international shipping having had  poor experiences with other shippers before , and I have to say that UPS is more expensive, but trackable and hopefully responsible  when it comes to matters like these.

[hunter]

Hm, guess another difficulty would be to quantify the damage. Guess we'd need a repair quote first?

[hamfist]

If you have evidence (ie . a photo) of the transformers prior to shipping, and if the buyer has kept ALL of the packing then I'd say you have a slim chance of a successful claim.

Good luck Hunter !!

BTW, I doubt that shipping the amp upside down would have made any difference. Chassis' with large transformers on top are still just as vulnerable to that sort of thing.