I think the fact that he had to butt heads with them for a year to get nowhere is what is most galling.
It goes from being an inconvenience to a deep loathing of the company when you have to go through that.
I bet the airline dismissed him as just another musician - how much bother can he be , whereas if it were a high profile senator or politician they might have had more joy with regards compensation.
They didnt bank on him making a video and the internet.
Great advertising for Taylor guitars though - the sort that ad men dream of , but you cant normally buy.
Even non-musicians reading the papers and web know that Taylor is an expensive and high quality guitar