i agree, in marcus you can stand around for ages and be ignored, but after that they're not too bad. thing is, in matchett's, you still get ignored, but my issue with them was the time i tried out a second hand les paul studio. to start with, the strings were covered in gunk and completely dead. annoying, but not life threatening! but the guitar had an obvious headstock repair, not at all disguised, and when i asked about it the guy's eyes bulged and he insisted that no, it had never been damaged. i put it back in the rack and walked out, never to return.
haha, that's not great. I've never had anything like that happen to me there, it's marcus where i've been fed the biggest bunch of lies, haha. i think the best one was when they tried to tell me that marshall tube amps were the only tube amps you could get any dirt out of. :lol:
But coming back to Jonny's case, they haven't really done all they could. They have owned up - eventually, after seemingly using "wiring problems" as an excuse for a week or so. And they've offered to repair the cracks - but NOT do a respray.
The free guitar is a nice gesture, but it's probably one they haven't been able to sell so not really a big deal to them. If it was me, I wouldn't want the guitar and even if they offered an equivalent discount against something else, I'd still end up having to spend £500 (or whatever) I hadn't planned on spending.
The thing that really bothers me is the trust aspect. I do most work on my own guitars. I'd only go to a pro if I wanted something done that I'd be afraid to tackle myself - a refret maybe. I'd want to feel confident they'd do a better job than I could myself. I wouldn't expect them to say "the refret's fine, but we ripped some chunks out of the fretboard. It's OK, you can hardly see the Ronseal wood filler, we got a colour that almost matches." Of course mistakes can happen, but it's not unreasonable to expect someone to take care to avoid them. Measure twice, cut once and all that.
agreed. especially the trust bit. I'm very cautious and critical of my own talents, and often won't try something which i could probably manage, in case i do harm. that being the case, I'd feel REALLY pissed off if i took the equipment to a supposed pro, who said, "sure, I'm an expert, i could do that fine" only to find out that he/she was worse at it than I am, and only suffers from a chronic case of over-confidence.
it's not about resale, its the fact that some doofus just made a hole right through your favourite guitar. caring about the condition of your guitar is different to caring about resale value. I dropped my guitar off my strap (dunno how as i use straplocks) last time we played, and my stomach clenched up. i wasnt thinking "oh no! the resale value of my guitar just went down!" i was thinking "oh my god thats my favourite guitar and i don't want a huge chunk taking out of it"
exactly.
Good to hear you got the vigier, I hope they threw enough off it to make it worth your while. :)
