Author Topic: positive customer service story - hohner (Read 1488 times)

gwEm · « **on:** April 12, 2008, 07:03:52 PM »

having an odd saddle on my bass was becoming a pain. anyway, i wrote to hohner and asked them if they had any stocks of saddles for spares.

a few days later they wrote back, and asked my address, said they'd send me a saddle for free. a week or so after that a saddle arrived from germany with a couple of catalogues. i had to pay nothing, and of course having the correct saddle makes it alot easier to intonate. and this with a 20 year old secondhand (or more) instrument!

these things - the nice service, the catalogues and a damn cool bass makes me want to spend money with hohner. if only they had a fixed bridge option and a broader range of colours. nevertheless, the silver looks pretty good.

i guess its the same with bkp, except swap the catalogues for this forum.

maverickf1jockey · « **Reply #1 on:** April 12, 2008, 07:45:32 PM »

Correct me if I'm wrong but isn't the instrument in the picture a guitar and not a bass?

Will · « **Reply #2 on:** April 12, 2008, 07:47:47 PM »

I'm a thinking Gwem is after a Hohner guitar after that experience?

It does sound like you got a good deal there, such a shame there aren't more companies like this, and that we are almost shocked by good will.

gwEm · « **Reply #3 on:** April 12, 2008, 07:53:17 PM »

Quote from: Will

I'm a thinking Gwem is after a Hohner guitar after that experience?

exactly, thats what i'm thinking of.

i have parts coming from various quarters for 'new' steinberger headless guitar. after thats together i'm thinking about the hohner above. or a high quality copy, with the options i want.