Ah, CityLink. A proper bunch of gits.
I recall trying to get some computer parts delivered by them a while back, and being a complete idiot, did so in the middle of July, when everything in NI is shut for a couple of days.
Eventually, I got hacked off waiting, four days after the alleged nect day delivery date, and asked if there was any chance they'd get the stuff to my house. "Er, no sir, we're sort of backed up after the holiday. Is there anywhere in the Belfast Area you could meet the courier?"
At this point, I did feel obliged to remind them my house was in "the Belfast area", and if they could meet me there it'd just be super. This did not go over well.
A week later, the parts arrived.