Stupid parcel company

[Woogie]

So I cancelled the collection a day before like stated in their terms and conditions but they still sent the courier and because we didn't give the parcel (cancelled) they charged us a tenner for failed collection. Is there anything I can do?

[FernandoDuarte]

Have you write down which person you have spoke in the cancell? Did he/she give you any number, etc?

[Woogie]

I cancelled (via email) stating why and I was very polite, then they didn't reply for 2 days till today saying it's too late

[FernandoDuarte]

print the email you've sent with the date showing if it doesn't work you would have to go to the court, but probably it won't be very "worthwhiling"... Don't know how is in UK, in Brazil we have the "Small Causes", but even for something less than £100-200 I would not go there, but say to everyone that I know that they are c**k-suckers :lol:
The stress would be too big for too little money, IMO...
Better ask somebody UK based :D

[Will]

Phone them up and bolluck them. Demand that they send your parcel for free.
They probably won't do that, but will probably not charge you £10.

I don't know how angry you can get on the phone though

[Woogie]

Will ring tomorrow

[Will]

Oh, and remember the line "I want to speak to your manager/supervisor"

Keep doing that and get as high up as you can.

[FernandoDuarte]

One even better (specially for banks) "this chat is being RECORDED"... nevermore lines fallin! :twisted:

Agreed with Will, I always talks like a brute lorry driver on phone in those situations :lol: (well I'm practically one...)

[Simon D]

This may sound like a really stupid question, but have you paid up the £10 yet? If not, don't. Let them waste their time chasing you, and use someone more reliable in future.
If you have already paid, ring them and complain. Have your email visible to you when you are on the phone, as well as their reply, and most importantly of all: keep your temper, don't shout and definitely don't swear. Do all you can to maintain the high ground of a wronged customer.

[FernandoDuarte]

Hu yes, agreed with Simon, didn't explain well... don't be nice, but don't appeal to swearing... it's like: "I'm not a nice guy and I don't want to talk much to you, so the faster it goes, the better to both us" :lol:

[hamfist]

One important point - did you actually book it with the courier company themselves or through an agent, like the many companies offering cheap DHL deliveries on ebay ?
  If you booked it through an agent, and then cancelled it through an agent, then the agent would be responsible for not telling the courier company, not you. They would then be liable for the £10 payable to the courier company.

[Woogie]

"If you booked it through an agent, and then cancelled it through an agent, then the agent would be responsible for not telling the courier company, not you. They would then be liable for the £10 payable to the courier company"

That's exactly it. I payed the postage charges so they have used them as the fine. I booked through agent and cancelled through the agent, so they didn't tell parcelforce. I just checked my emails and I sent 3 emails over 2 days (2 days before the collection date) stating I would like it cancelled.

[dave_mc]

that's ridiculous, i'm sorry to hear that. I'd kick up a fuss...

[Woogie]

Atleast Parcelforce is coming tomorrow. 30kg package posted for 10£

i will let you know what they say when i ring in a few hours

[hamfist]

"If you booked it through an agent, and then cancelled it through an agent, then the agent would be responsible for not telling the courier company, not you. They would then be liable for the £10 payable to the courier company"

That's exactly it. I payed the postage charges so they have used them as the fine. I booked through agent and cancelled through the agent, so they didn't tell parcelforce. I just checked my emails and I sent 3 emails over 2 days (2 days before the collection date) stating I would like it cancelled.

It can be a problem when booking through cheap agents.  If you know exactly what you want, and don't change ANYTHING after you've booked the service, then it has always worked well for me (maybe 50 or so times), and been very cheap of course !
  If you need to cancel or change anything about the delivery - that is where the problems have been for me. It seems like you have found the same.
  You need to keep nagging the agency company about it. It really is their c--k-up and they should return your £10. Keep all emails (and copy them to the agency). You could take them to a small claims court, but it really wouldn't be worth your time, stress or hassle. You may need to just put this one down to experience, and realise that in the future, you must never change anything about an agency-booked courier service.
  It sucks, but I'm not sure you have much option.