^ there's no need to be aggressive, that can be counter-productive. once the shop knows that he knows that the law's on his side, odds are that'll fix it. ask to speak to the manager, too, the assistant won't have any power to decide what to do, anyway.
It's faulty, they are legally obliged to give you your money back if you want it. Regardless of what their company policy is, your statutory rights dictate that if goods aren't suitable for their intended function then they're compelled to give a refund.
I'd be completely polite and everything, don't lose your temper or be aggressive, just state that you want your money back for the faulty item they sold you, that you even gave them the opertunity to fix it and they didn't. Lots of pleases and thankyous but firm.
+1
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/electrical/from that link
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If you have only used it a few times or haven’t had a reasonable opportunity to check them, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement.
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If the fault is only minor and can easily be put right, it is reasonable to accept a repair.
This won’t stop you claiming a replacement or refund if the repair turns out to be unsatisfactory.I've bolded the important bits. would be worth printing that out and taking it with you (the consumer direct link, not the stuff i bolded :lol: ). make sure they KNOW that you know your rights. a lot of times shops are betting that most customers don't. it's amazing how quickly they'll change their tune when they realise that you know that they don't have a leg to stand on. unless they're complete crooks... which i doubt. but could be wrong.
the old OFT website was better than the consumer direct website which has replaced it... the consumer direct one is a bit gimmicky and a bit grey on certain things, whereas the old OFT one told you in black and white exactly what your rights are. But it still should be enough. Throw around the OFT name a bit too, it doesn't hurt to let them know that you know to whom to go to complain.
first things first- do NOT accept store credit, and do NOT give them any more money. A lot of the time, the law is on your side until you decide whether to accept a refund, repair or replacement. once you've accepted one, that's often it. A lot of more unscrupulous shops will try to get you to accept store credit etc. without letting you know you're entitled to a refund.
according to that link i posted, you *should* be ok, as the repair was completely shoddy. you accepted the repair in good faith, assuming it'd fix the matter. it did not. you're now entitled to a refund.
