Got my guitar back but.. I got a Vigier in the end too!

[jibidy]

Those bar-stewards!!!

Don't give them anything. they need to sort themselves out.

[ash96]

its definately an amature mistake, but then not being able to figure out what switch you needed or how to wire it was also pretty amature wasnt it

but then i inclined am to say mistakes do happen to everyone occasionally and i always reckon you should give a company the chance to put the mistake right first... but then to me putting a mistake right goes far beyond just fixing the mistake!


so who thinks they got the switch sussed ages ago but just didnt want to face up to this.  thats bugs me more than actually making a mistake as its suggests extra dishonesty

Sounds like a way of getting a bit more time!

Definately, if you make a mistake then fair enough, these things do happen, however you need to make the customer as happy with the situation as they can be. whether this is fixing/refinishing the mistake and offering a discount / free gift, or something else.

For example, I play roller hockey and had to claim the warranty on a wheel that broke within 2 weeks. I emailed the company and they sent me out a full set of 8 within a week along with their huge apologies.

I wouldnt have a problem with using a company that sorted things out that quickly and easily again.
However, it is different when they ruin your pride and joy!

[Afghan Dave]

....so who thinks they got the switch sussed ages ago but just didnt want to face up to this.  thats bugs me more than actually making a mistake as its suggests extra dishonesty

That's the first thing I thought...

It's a real shame this happened. The Ibanez was (is) a really nice guitar & I don't think you should accept a Cort if you really don't like it too much. There must be alternatives that would be mutually acceptable without throwing all the toys out of the pram and it turning ugly.

Aim for a win/win outcome. Good luck mate.

[Jonny]

Well I'm currently in Belfast right so no one should really be that aware of the place and avoid it. It's the Belfast Guitar Emporium.

I'll see if I can get money instead of the guitar - but hopefully keep the case.

[ash96]

Well I'm currently in Belfast right so no one should really be that aware of the place and avoid it. It's the Belfast Guitar Emporium.

I'll see if I can get money instead of the guitar - but hopefully keep the case.

You're more likely to get money off something in the store, than actual money (not sure if thats what you meant or not) as they'll lose less that way, but you'll gain more so you both get a better deal.

So i'd find out how much theyre asking for the Cort instore, then ask for that off of another guitar (or of something of similar value). maybe try and blag something like free set ups too (if you could trust them, i wouldnt use them for anything too major after this!)

[Jonny]

Well they have a Parker P44V Pro which I like very muchos, at the £799. And they have Vigiers. Which a couple of hundred off would make it very appealling.

[gwEm]

you could always sell/trade the cort for a synth...

[dave_mc]

wow, that's terrible. don't go back in the future...

he gave you the cort for free, though? or just until your ibanez is back?

EDIT: belfast guitar emporium? Jeez. I always felt like they were kinda cowboys, y'know? They stock good gear, but I wouldn't really trust them to work on my stuff.

I thought you went to them before and they messed up a wiring job? why'd you go back?

if you want something other than a cort, i'd be looking at the vigiers or maybe the japanese tokais if you want something more classic, but that's just me. bear in mind that (unless they've sold some in the past few months) those vigiers have been there for quite a while, now.

....so who thinks they got the switch sussed ages ago but just didnt want to face up to this.  thats bugs me more than actually making a mistake as its suggests extra dishonesty

That's the first thing I thought...

It's a real shame this happened. The Ibanez was (is) a really nice guitar & I don't think you should accept a Cort if you really don't like it too much. There must be alternatives that would be mutually acceptable without throwing all the toys out of the pram and it turning ugly.

Aim for a win/win outcome. Good luck mate.

agreed. while kicking up a fuss might feel good, you're likely to get a better outcome if you remain polite.

[Philly Q]

Well they have a Parker P44V Pro which I like very muchos, at the £799. And they have Vigiers. Which a couple of hundred off would make it very appealling.

You're in the driving seat, I think you should milk them for every drop of contrition you can extract!

$%&#ing up a guitar is a terrible thing to do, it's worth so much more than the monetary value.

[Jonny]

wow, that's terrible. don't go back in the future...

he gave you the cort for free, though? or just until your ibanez is back?

EDIT: belfast guitar emporium? Jeez. I always felt like they were kinda cowboys, y'know? They stock good gear, but I wouldn't really trust them to work on my stuff.

I thought you went to them before and they messed up a wiring job? why'd you go back?

if you want something other than a cort, i'd be looking at the vigiers or maybe the japanese tokais if you want something more classic, but that's just me. bear in mind that (unless they've sold some in the past few months) those vigiers have been there for quite a while, now.

There isn't anywhere else really, I hate the guys at Matchetts Music.

He gave me the Cort for free, as well as when I get the Ibanez back.

The Vigiers they have out on the floor are just the ones they let the customers play, the ones they buy are in the back so they don't disappear or anything.

[Afghan Dave]

OK... The way forward is to take that Cort back in as pristine condition as possible and use the shop floor retail price value as a proposed reduction on a Vigier.

Be prepared to negotiate and be polite but FIRM - they have made big mistakes and selling you a Vigier at close or closer to cost is a bloody equitable outcome all things considered.

Could turn out very fair but stay focused, have a second fall back suggestion if they don't agree to the Vigier.

Be reasonable and DON'T get sidetracked away from what YOU think is fair.

[ash96]

OK... The way forward is to take that Cort back in as pristine condition as possible and use the shop floor retail price value as a proposed reduction on a Vigier.

Be prepared to negotiate and be polite but FIRM - they have made big mistakes and selling you a Vigier at close or closer to cost is a bloody equitable outcome all things considered.

Could turn out very fair but stay focused, have a second fall back suggestion if they don't agree to the Vigier.

Be reasonable and DON'T get sidetracked away from what YOU think is fair.

yeah getting a vigier for close to cost would be a good guide, fair enough they wont make anything on that sale, but they've ruined your baby so theyre gettin off pretty lightly i think!

If you're serious about the Vigier then let me know and i'll get you the Wholesale/distributor cost price, as i was speaking to them about an endorsement.

[_tom_]

When you screw the pickups into the body, they went right through the body.

I still dont understand how anyone can drill through the body doing that! I've had body mounted pickups before, and didnt come close. Is the "tech" a bit special?

[Lew]

I think you're being very kind and patient with them. If that was me I would demand the full retail in cash of the guitar they totalled, piss on the counter and never return.

[Jonny]

When you screw the pickups into the body, they went right through the body.

I still dont understand how anyone can drill through the body doing that! I've had body mounted pickups before, and didnt come close. Is the "tech" a bit special?

I have no idea, but if in doubt, do as Jonathan did. Check. And check again.

By the way, I'm trying to quantify in monetary terms. OK, there's my guitar, the damage, the two weeks of wait - what would that come to?

The guitar was £320, I dunno the cost of fixing those cracks, plus the whole thing would've cost me £50. Hmm..