Welcome, don't worry about first post is a cry for help :D
It does sound like a phase/tap issue. Unfortunately I only ever go for 2 wire connections, so I'm not too familiar with the colours - I'm sure someone will pile in with the right colours (it's Monday morning here in the UK, need to give 'em a chance to get to their desk, make a coffee, think about working... and then come on here :lol:)
Alternatively, do a search on this forum - this thing comes up every now and then.
When you've got it going, you'll love it, my RRs are in an SG Special Faded :D