I used to work for BT and I can safely give you this piece of advice: NEVER use BT.
Some of their departments are good, like the one I used to work on. Decent people who would straight up tell you the truth and how to actually fix your problem. That was because our calls weren't monitored. But I stress that it is only very few departments who are any good at what they do, the rest are either based in India (who work from a script and have zero expertise in the fields they are working in) or in the UK but weighed down by so much red tape, call monitoring and call handling time targets that their level of service is pretty much useless to anyone calling them up.
I have just finally finished my BT contract and have now shacked up with Virgin Media. It's early days, but already it's a different kettle of fish. Their call centre employees actually seem to know the product and their broadband speed does exactly what it says on the tin. Mine was advertised as 10meg, I have...10meg. Because it's cable to the home, you get the pure, unadulterated speed that they advertise, it's brilliant!
My final word: BT SUCK ARSE.
