In my short dealings with martin by email he is indeed a sound, helpfull and decent chap!
Good post, btw. We often see people slagging people off for incompetence or idiocy (gibson for example, and any number of screwed up sales, bad work on guitars, that sort of thing) but comparatively rarely for doing right by people, being helpfull and doing a good job. Praise where its due, I say.