sorry to hear about your amp man, but try calling them - that old thing called the telephone is still the most direct way of 'speaking' to someone.
if there was smoke out of the amp, its likely just a screen resistor (easy fix).
mind you, if this was a brand new amp, it doesn't fill you full of confidence in the company. still, valves can vary in matching if they're not burned in properly - I've had it happen myself.