I wasn't sure how much of a battle you'd have.
yeah, i was bracing myself for a long and painful discussion
Now it's done and dusted, I can let on what I was imagining (I knew that you and Jonathan wouldn't have done anything major to it and still thought it could go back, but there seemed just about enough leeway in what I'd read for me to imagine that the shop might be tempted to regard the guitar as being in a slightly "different" state than when they last saw it... :lol:).
Gwem: Yeah, well, I've had to bring this back, it's not fit for purpose. Or, at least, not at the price I paid...
Shop: What seems to be the trouble sir?
Gwem: Well, my tech looked at it, and and all these frets just fell out (sound of rattling on counter)

Shop: (Raised eyebrow) Really sir?
Gwem: And we drilled into the neck and couldn't find a truss-rod adjuster anywhere... :roll:
Shop: Uh-huh...
Gwem: Oh, and by the way, it doesn't show under the plate, but we had to tidy up the routing a bit...
Shop: A bit?
Gwem: Well, it easily fits five humbuckers now... :twisted:
Shop: (Pressing panic button under counter) Ah, I see sir, if you'd just like to wait a moment while I see if there's anyone here who really gives a sh1t...
I exaggerate, er, "slightly" for comedic purposes, obviously :lol:. I felt sure that you guys wouldn't have been thinking "refund" if any changes had been made that put it in a materially different state than when they sold it... but I could definitely imagine what attitude I fear many shops might have taken, at least at the outset. Like telerocker says - it's always nice to find some more folks with decency in the guitar market...
(I do suspect it's back up on the wall again though! Or is that just me being cynical? :lol:)