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[Ochaye]

thanks guys

[HTH AMPS]

he's probably using a budget courier - they won't insure guitars for full value (or anywhere near that), some cap damage at £50.00 and you take your chances.

Royal Mail/Parcelforce may be expensive, but they will insure for full cost.

[Ian Price]

Agreed with the above. Might be worth suggesting to him another courier that you know will provide that cover. Last few guitars I have sent have been fine - just can't remember the name of the courier! I know Philly Q uses couriers a lot and he recommended the people I use. He might post some info on here if he sees this.

[WezV]

Royal Mail/Parcelforce may be expensive, but they will insure for full cost.

if its less than £150.   they will happily sell you cover for more, but the T&C's clearly say an instrument wont be covered for more than £150 and has to be in an appropriate hardcase for that

edit
here it is, no enhanced compensation so its just the standard which is about £100-150 depending on service.
http://www.parcelforce.com/help-information/compensation-refunds-and-claims/items-we-exclude-compensation