Doesn't surprise me one bit. Their policies are absolutely ludicrous at times. Have any of you ever had to call them on the phone? It'll make you homicidal. Personally, I'm on the (supposedly) last stretch of getting my new checking account verified as I closed the original one associated with my Paypal some time last year. It's been a month. A MONTH!! I guess that's what I get for using an online checking account, but still... I'm able to add and subtract funds via the routing number, but Paypal can't without hard copy documents?