Philly, tell her to check her own Buildings and contents policy as they are likely to have cover for alternative accommodation. This will pay for them to move to something suitable. The cover isn't unlimited but is ofetn enough to help out- obviously I am assuming they have insurance. Although this is the fault of the Sky fitter, there is a time and a place for pursuing a claim against him/his employers, my advice would always be to claim under your own policy as they have a duty of care to you and the damage, in this instance, is normally one of the basic perils. The Insurers of the Sky fitter have no direct relationship with your colleague and will consider her a Third Party and won't necessarily be in any particular hurry ( they might respond quickly but often they don't).
Thanks Steve, I was forgetting you're an insurance man!
I believe she is claiming through her own insurance company, and they were helping to sort out the alternative accommodation - but apparently there's very little suitable accommodation available! They
were offered a nice house in London W1 (sounds good to me!) but that wasn't much use as her son would've had to somehow get to and from his school.... in Essex!
So now they're in a two-up-two-down which is rubbish, but close to home.
