If you think your phone bill is a lot

[PhilKing]

http://www.bbc.co.uk/news/world-europe-19908095

I love the fact they were willing to set a payment plan up for her.

[Roobubba]

Hilarious, though I must admit I'm intrigued by the phrase "a subsequent misunderstanding between the client and staff at their call centre."
What sort of misunderstanding?

Like:

"You say I owe you about 6000 times France's annual economic output, but I think there must be some sort of mistake"
"No mistake, pay up, waif!"

[HTH AMPS]

I know that where I work, we have a system in place so that bills over a certain threshold automatically get routed to a specialist team who manually check the bill to ensure its correct.