With us we NEVER use/used an agent.
This A. allows more personal contact with tenant (also cutting out a stupid agent fee into bargain) and b. allows more say in tenant troubles etc.
My Dad (and I) were/are in the NO HASSLES PLEASE school of thought, so did right by tenants (too lenient at times).
This is/was treated as a retirment income (sans cr@p pensions) so was/is treated very seriously with ALL repairs/concerns being dealt with asap (one property now needs total new roof, goodbye £18,000+).
I think, with agents, alot of the 'personal touch' is gone and it's just a 'comodity'.
My dad/I dealt with 'bad' tenants (like yours above Johnny) with a very surgical manner!
Just trying to balance the scales is all. I work DAMN hard now (for my mum) and stress is HIGH (basically as tenenants know my Dad passed away and at least some are trying it on, y'know taking piss abit as think mum is in charge , as I lived in Texas so long). Well guess what, the prodigal son is BACK! lol. Complete with 190lb 6"1 body and 'scary' facial hair LOL, basically looking as imposing as can be. Not saying much, crossing arms and standing behind mum (like an inforcer), then if/when summit said outta place, I become a human WARPIG :twisted:
Hard work, but as ya can see, am kinda having fun in a warped way ROFLMAO.