Yes but dont file or sand it with just anything.
You may want to just take it to a tech, as slotting files are expensive and something to accurately measure the width of a string (digital calipers) are also expensive. My guess is that the strings are probably not sitting in the slot, and balancing on top especially with the lo strings, the slots may be deep enough, but not wide enough, if you have a very thin file you can widen then on either side, very very carefully so that the string sits nicely in it. Dont go to big though so take it slow, the higher strings should fit in, but to widen them you need to use a razor saw (a very thin saw) and just twist it as you cut to widen the slot slightly.
Hope it helps
Joe