i understand that mistakes can occur in a busy workshop but in a customer's point of view, it can be so frustrating. As you guys treasure your guitars, you pay hugh amount of money to get em' restored or get it fixed and you want the best service in return.
when requesting a new pickups to be installed from a tech, you wouldn't want a product has been fitted/tested in other guitars and also I have paid extra to get it fitted in his workshop (which should've been refunded?) even though i got the right pickup in the end, it wasn't a good experience.
aligning machine head can be tricky, hence the reason you send your guitar to tech to fix it? my machine head is spezel which requires a drilling. since it was badly installed previsouly, i believed the wrong holes will be filled with dowls and install machinheads correctly in order. if i have to live with '95%' of correctly aligned machineheads, this information should've informed before proceeding job, no?
I went for feline because of their good reputation in this forum, and believed the provided the best service, however in my case, which is a shame not being able to maintain a good relationship.