Pah. They couldn't put the service in my flat, flat was all wired up for ntl when the building was renovated, but not wired to the hub outside.
Cue them billing me for the first month, me cancelling, then them taking it out by direct debit anyway.
Still got a cheque for £70 the other day from them. Double the amount they took by DD. AND I got the DD back at the bank.
Excellent customer service, can't count though.