He he, I work in that industry and that is a common criticism and I think a fair one. Fortunately I can influence our Underwriters when, say, a long standing claim fee policyholder has a claim and I have, on many occasions, argued that an increase is wholly unjustified.There again, I do not do personal lines insurance where customer loyalty is fickle. In commercial insurance, if you underwrite in the good old fashioned way, you can make your money back from a claim by keeping that client in business (i.e. paying the claim swiftly and fairly) and then not stuffing them at renewal-they stay with you and pay premiums and effectively give you the money back. The only thing I would suggest here is that the excess might not apply to a theft claim but a lot depends upon protected no claims bonus.
