Customer service!

[Philly Q]

I sent an email to Tom Anderson Guitarworks today - and five hours later got a reply from Tom Anderson himself.  On a Sunday!

I'm impressed.  :)

[ToneMonkey]

So am I.

Something new in the pipeline?

[Denim n Leather]

Show off PDT_008

[Philly Q]

So am I.

Something new in the pipeline?

Show off PDT_008

No, no, it's nothing exciting!  Or expensive.

I just emailed with a geeky technical question about the Pigtail wraparound bridge they use on the Atom guitar.  I have the same bridge and I wanted to know how they set it up.  :oops:  :roll:

[ToneMonkey]

That's definately good of them then.  Have you seen their guitar of the week?  Very nice  8)

[Philly Q]

The metallic green Strat?  Not crazy about the gold h/w, but I love the colour and the matching headstock!  :)

[Denim n Leather]

Philly, I hope you do realize that I'm only joking, as a send up on the 'why people post on here' as well as FiXXer's thread.

[Philly Q]

Of course, Ben, of course!     8)

[gingataff]

Good stuff. As we know Tim and the BKP staff give great service, but I'd like to add that recently I've been in contact with Kevan at Tremol-no and Adam at Floyd-upgrades and they've both been great, responding really quickly to queries and giving helpful advice.

[hunter]

Isn't it the same bridge as on PRS 250 Singlecuts?

[Philly Q]

Isn't it the same bridge as on PRS 250 Singlecuts?

No, the PRS adjustable stoptail is similar but wider (from front to back) and the saddles have a bit less travel.  It's more like a modified version of the standard PRS stoptail.

But yes, they're pretty close!  And the TonePros wraparound is almost identical to the Pigtail, but heavier because the Pigtail is aluminium.  :)

[Ian Price]

That is indeed good service. For me it's the difference between the 'big' names and the rest. A number of companies I have dealt with of late have a really nice personal touch - Tim at BKP, Zach at ZVEX and Martyn Booth have all spoken to me or emailed me personally whenever I have asked a question. I doubt very much this is something the bigger companies could do - even if they wanted to.

[Twinfan]

Speaking of PRS tailpieces I heard a couple of interesting things last week:

1)  TonePros don't make a replacement non-adjustable wrapover for PRS guitars as they can't improve on the stock one

2)  A replacement non-adjustable wrapover from PRS is £190(!!!!!)  :o

[Philly Q]

Speaking of PRS tailpieces I heard a couple of interesting things last week:

1)  TonePros don't make a replacement non-adjustable wrapover for PRS guitars as they can't improve on the stock one

Well, there's nothing you can really do with that bridge - if they made one it just would end up being an ever-so-slightly-different copy (because presumably PRS have it patented in some way). 

But I don't think that's the reason they don't make one.  Their bridges aren't really "improved" versions of standard bridges, they are standard bridges with added locking devices.   I bought one of their aluminium wrapover/studs sets for an LP Jr, and it was just a normal Gotoh wrapover with a set of TonePros studs!  :roll:

And they do make locking studs for PRS bridges, which is basically what they do for any tailpiece or wrapover.

2)  A replacement non-adjustable wrapover from PRS is £190(!!!!!)  :o

And that is just taking the piss.  If it's a PRS owner buying replacement parts, they should be able to get them at a reasonable price.

Actually, I have a spare PRS bridge - I wonder if it should sell it? 

[Twinfan]

I think the stock bridge is a nice lightweight machined aluminium jobby, so what a good aftermarket person like Gotoh would make anyway.  You're right about the locking studs Phil, that's what they offer.

Also out of interest, a pair of pickup rings are £20 and a volume pot is £22(!!!!!!)