Got my guitar back but.. I got a Vigier in the end too!

[gwEm]

OK... The way forward is to take that Cort back in as pristine condition as possible and use the shop floor retail price value as a proposed reduction on a Vigier.

Be prepared to negotiate and be polite but FIRM - they have made big mistakes and selling you a Vigier at close or closer to cost is a bloody equitable outcome all things considered.

Could turn out very fair but stay focused, have a second fall back suggestion if they don't agree to the Vigier.

Be reasonable and DON'T get sidetracked away from what YOU think is fair.

This is all good advice, as Dave says, throwing your toys out the pram will probably just make matters worse. I've taken aggressive knee jerk reactions in the past - they always felt good at the time, but it didn't help once long term.

[FELINEGUITARS]

I can understand why feelings may be running high , but everybody can have a bad day at work - myself included.
I have made slip ups in the past, and that is what makes me extra cautious.
I do have to instill that caution in any staff that work for me  which isn't always easy as I have 20+ years of experience and they still have to learn the hard way to a certain extent.
I still get things go wrong now and then (I am human) but the willingness to put things right is what counts.

Racking up a storm on the web is not usually a good way to resolve matters - especially if you are still needing to appeal to their better nature to get the deal you want.
Johnny - I know your emotions are running hot here , but you may be best to cool your criticism and give the guys a chance to put things right .
Trashing their reputation online won't make them more likely to be accommodating.
You can tell your close mates face to face and advise them as you see fit .

Did he actually give you the Cort or is it a loan guitar to tide you over till the Ibanez comes back?

I don't think you can claim for the time /distress etc  - we're not in America :?
Two weeks is positively angelic in guitar repair circles- you ought to see the stress I go through with paint finishers

You have to be reasonable if you hope to appeal to them to be reasonable too

[HTH AMPS]

I don't think you can claim for the time /distress etc  - we're not in America :?

I get people asking me for compensation every day at work for time/stress, p-lease!!!  :roll:  :x

[FELINEGUITARS]

I don't think you can claim for the time /distress etc  - we're not in America :?

I get people asking me for compensation every day at work for time/stress, p-lease!!!  :roll:  :x

I had to call out a pest control company to deal with a wasp 's nest that is in my loft - directly above my bed !!
I am terrified of wasps - irrationally so !
They told me - two weeks time!
Trying to sleep listening to wasps chewing through your ceiling directly above your head.
Now that is what I call distress......wouldnt have gotten money off though.

I called another firm who came out the same day in the end

[lulusg]

Sorry to read about your horror story, It is never going to be the same, but if the repairings are really well done, ( my advice, be very picky about it). I hope you will be ok! 

[Jonny]

At the end of the day, I will still go back cause - apart from the tech - they're really nice guys. I've bought my Indie from them, I bought the VHT from them, I bought strings, asked for setups, spent ages playing other guitars in there and I don't really like anywhere else, lol..

I'm still going to take the Cort back and try to get a better deal. I was feeling iffy taking it home cause, well, it's a Cort and I felt like I was being shut up (in a nice way) but I'll try and ask for something else, he said there wasn't really anything else unless I gave more money and I'm up for that depending on the amount that I have to pay.

Hope it all goes OK.

I'm going back on Friday as the same guy isn't in until then and I'd prefer to keep it with him.

[MDV]

Youre a regular customer, have bought items of non-trivial value from them, and they want you to pay up for their mistake? Balls.

[blue]

i have mixed feelings, both about the situation and the emporium.  they made a daft mistake, but at least they are trying to put it right and do right by you.  a "tech" destroyed the fret board on my 1975 Les Paul, and when i called him up on it was told to f*** off!  cost me over £400 in the end.  so while you're understandably annoyed, at least they are taking responsibility and trying to sort the situation.  giving you a guitar as well as trying to fix yours seems like a fairly decent try!

as to the emporium, i found them friendly, if a little cavalier.  on one hand he gave me a good price on a guitar, and it was actually his suggestion that i pay him half the money, take the guitar with me, and come back with the rest when i was ready.  this on the day he met me!  maybe he really wanted rid of it :)  on the other hand, part of the deal was that he would supply a case for the guitar, which never materialised.

they do have gear in there that no-one else in belfast comes close to.  i must call in again some time...

[dave_mc]

^ yeah, definitely. they have better gear than pretty much any shop I've been into in ireland (haven't been to all the shops by a long shot, but been to a lot of them), plus they have a try-out room which is pretty sweet, and also unique for any of the shops in ireland i've been to. They've always been really nice to me when i've been in, and let me try anything i wanted, too. So in terms of being a shop where you can try and buy stuff, I have no problems with them. I've bought from them in the past, and probably will again if they have anything in stock i want.

But i wouldn't let them work on my gear from what i've heard, either (and also from what i've seen when i was in the shop).

There isn't anywhere else really, I hate the guys at Matchetts Music.

He gave me the Cort for free, as well as when I get the Ibanez back.

The Vigiers they have out on the floor are just the ones they let the customers play, the ones they buy are in the back so they don't disappear or anything.

Oh, i didn't realise that :oops:

I don't actually mind matchetts, i remember they were a bit annoying when i started playing, but they seemed to have improved over the last while. It's still annoying how small and pokey it is, though.

Don't like marcus at all, though, i'd agree with you there. Almost every time I'm in they manage to do something to annoy me, whether it's just poor service (letting you wander around for 20 minutes before actually coming out of wherever it is they hide when customers come in to ask if you need help to try something- which you do, because there are signs on the guitars warning you to ask before playing), refusing to let you try something or not letting you turn up the volume to a sensible level, or lying to me (or another customer) about a product.

getting a vigier at cost price might be something to aim for, assuming you actually want a vigier, and assuming you're willing to be firm but polite. you could point out that they wouldn't actually be losing anything (though for all you know they just desperately wanted rid of that cort and it maybe cost them next to nothing anyway).

[Jonny]

Well whats the manufacturer's price of a Vigier? From the Indus to the Excalibur.

I'm going to see him tomorrow with the guitar and everything and try and negotiate a deal with a Vigier minus the value of the Cort and see what happens.

Vigiers are awesome I must say, I can play shite one day or on a guitar but never on a Vigier, have no idea how it does that to me though.

[HTH AMPS]

I don't think you can claim for the time /distress etc  - we're not in America :?

I get people asking me for compensation every day at work for time/stress, p-lease!!!  :roll:  :x

I had to call out a pest control company to deal with a wasp 's nest that is in my loft - directly above my bed !!
I am terrified of wasps - irrationally so !
They told me - two weeks time!
Trying to sleep listening to wasps chewing through your ceiling directly above your head.
Now that is what I call distress......wouldnt have gotten money off though.

I called another firm who came out the same day in the end

two weeks? - I hope you told them to beehave  :lol:

[dave_mc]

Well whats the manufacturer's price of a Vigier? From the Indus to the Excalibur.

I'm going to see him tomorrow with the guitar and everything and try and negotiate a deal with a Vigier minus the value of the Cort and see what happens.

Vigiers are awesome I must say, I can play shitee one day or on a guitar but never on a Vigier, have no idea how it does that to me though.

no idea what the manufacturer's price is, sorry.

[Lew]

Well whats the manufacturer's price of a Vigier? From the Indus to the Excalibur.

I'm going to see him tomorrow with the guitar and everything and try and negotiate a deal with a Vigier minus the value of the Cort and see what happens.

Vigiers are awesome I must say, I can play shitee one day or on a guitar but never on a Vigier, have no idea how it does that to me though.

You'll be hard pushed to find what the shop buy them for.

Good luck with the Vigier, love my Ultra  8)

[FELINEGUITARS]

I don't think you can claim for the time /distress etc  - we're not in America :?

I get people asking me for compensation every day at work for time/stress, p-lease!!!  :roll:  :x

I had to call out a pest control company to deal with a wasp 's nest that is in my loft - directly above my bed !!
I am terrified of wasps - irrationally so !
They told me - two weeks time!
Trying to sleep listening to wasps chewing through your ceiling directly above your head.
Now that is what I call distress......wouldnt have gotten money off though.

I called another firm who came out the same day in the end

two weeks? - I hope you told them to beehave  :lol:

Told them to buzz off
Ironically the visit from the other firm solved one lot of wasps only to find I have another nest - right next to the first one
So I got them to come back out and deal with it .
Hope I don't get any more problems.

[blue]

i agree, in marcus you can stand around for ages and be ignored, but after that they're not too bad.  thing is, in matchett's, you still get ignored, but my issue with them was the time i tried out a second hand les paul studio.  to start with, the strings were covered in gunk and completely dead.  annoying, but not life threatening!  but the guitar had an obvious headstock repair, not at all disguised, and when i asked about it the guy's eyes bulged and he insisted that no, it had never been damaged.  i put it back in the rack and walked out, never to return.