I had a cracking one yesterday. I live in Hull which has it's own coverage area (no BT, No Virgin etc.) & I was running on the upto 8MB unlimited & getting it has to be said a pretty decent service. I noticed that they've changed it now down from several different packages to 3 all on upto 20MB, cool thinks I, I wonder what deal they've put me on. I give them a call & ask the question:
Karoo "Oh no sir we can't change you over!"
Me "OK, fair enough, so when does my contract end?"
K "oh it finished a year ago"
Me "sooooo when were you going to tell me & why didn't I get anything asking if I want to upgrade please?"
K "Oh we don't do that, Ha! We make more money that way"
ME "Sorry? Are you joking? Did you just admit that you rip off your customers?"
K "So do you want to upgrade?"