NAD: It's here! AFD100 in the house!

[Ian Price]

What a total dildo for responding like that. Even someone with very little experience of dealing with customers would have come up with something more considered that. Im assuming he's got the hump as his design/expertise is being called into question.

Have you considered writing a complaint about it? I would think about it. My method of complaining is quite basic. If I don't get what I believe is correct/reasonable after my first letter I write straight to the CEOs office. Has worked a treat every time I have used it.

[Dmoney]

man...

sounds like a nightmare.
maybe there is a local authorized repair place, and if you could demonstrate the issue to that tech, then marshall would have to listen?

how long does it take before the weirdness kicks in?

[Twinfan]

This is the problem - I can weirdness from the start, or after a little while, or not at all  :?

In fact mine has been quite stable for a week or two, but I haven't used it at home that much.  I'm going to try several times tomorrow to get it to do it...

[Dmoney]

worth setting up a webcam or something in the event it starts? would marshall take that as evidence do you think?


EDIT: I was going to suggest taking a note of room temp, ambient temp inside the amp headshell, wind direction. position of Polaris...

[Twinfan]

I'll get it started somehow and then get a video clip...

[purpleplexi]

I'm not sure they'll honour a refund/replacement if they won't recognise that there's fault?

My amp definitely went to Marshall - I spoke to the repair tech who worked on it the first time, and the second time I spoke with the customer returns lady twice.

Purpleplexi - when are you supposed to be getting yours back?

 

I don't know. I don't want it back unless it's right. As to replacement/refund (if it goes that far) as far as I'm concerned it's unfit for purpose under the sales of goods act. Do you think they'll want to fight me in court?

[Dmoney]

they'll tell you that they'll sort it in court. I've been in that position. But i think most of it is bluff. If you still have the amp you could take it to court and demonstrate why it isn't fit for purpose.

[Twinfan]

After playing my amp all day yesterday (off and on) I cannot get it to be faulty.  At all.

I suppose that's great, but slightly annoying!

[jpfamps]

yeah stop yer whining, dave, what do you expect from a £1200 amp, for it to work all the time? It's certainly unfair, on an amp of that price, to expect them to cough up a whole $5 per amp (assuming what jpf said was correct, and I see no reason to suspect it's not) for a powerscaling system which is actually known to work.

:lol:

Here the link for Kevin O'Connor (of London Power) claiming that Marshall didn't want to pay for the power scaling licence:

http://www.powerscaling.com/psug/phpBB3/viewtopic.php?f=7&t=1256

[dave_mc]

^ thanks :)

After playing my amp all day yesterday (off and on) I cannot get it to be faulty.  At all.

I suppose that's great, but slightly annoying!

it'd be great if they'd said they'd fixed it, or alternatively sent you a replacement- but since you know yours is (intermittently) dodgy, you're right, it's very annoying :lol: :( About the only thing worse than having something which is faulty all the time is something which is only occasionally faulty- at least you can get something with a fault you can prove replaced or fixed under warranty...

[FernandoDuarte]

That sucks... a LOT!

[purpleplexi]

^ thanks :)

After playing my amp all day yesterday (off and on) I cannot get it to be faulty.  At all.

I suppose that's great, but slightly annoying!

it'd be great if they'd said they'd fixed it, or alternatively sent you a replacement- but since you know yours is (intermittently) dodgy, you're right, it's very annoying :lol: :( About the only thing worse than having something which is faulty all the time is something which is only occasionally faulty- at least you can get something with a fault you can prove replaced or fixed under warranty...

Yeah and you just know it's gonna play up at the big gig.....

[_tom_]

That's rubbish Dave. If it were me I would be demanding a full refund and getting something else!

[Twinfan]

Well it still hasn't played up, just been noodling through it for an hour.

It really does look like it's fixed itself  :?

[purpleplexi]

What volume are you playing at?