its unity against a guy though.
its different when the issue is a store. so to speak. this is probably due to the number of happy customers vs the one disgruntled guy who had a bad time ratio.
I mean, did anybody really think twice about dealing with sounds great after the ordeal i went through? probably not. and soldano still distribute through them... whatever.
but... that said... I've had more recent dealings with a certain spot in london that really opened my eyes to the hogwash some people in some guitar shops will tell you in order to make a sale. I mean, from dangerous advice to selling me guitars from questionable sources.
I find it pushes you to stick to what you know and trust. Like that little shop in Ormskirk i got my charvel from... young guys working there, but they told me straight and where really helpful and clued up. In london im now down to only buying strings from 2 shops for various reasons.
EDIT: added a point i forgot to mention